It's a Social Media World

A Discussion on Digital Media & Communication Trends

Dress Rehearsal Needed: Training for a Crisis

I am a big believer in plan, plan and plan some more. Regardless of the situation you should have back up plans. Some people inherently are able to think quickly … Continue reading

November 4, 2011 · 1 Comment

In Crisis Follow Condoleezza Rice’s Advice; Be Firm

October 25, 2011 Condoleezza Rice, former Secretary of State, spoke at Bluementhal Performing Arts Center in Charlotte, NC as part of Queens University’s Leadership Series. She describes, quite eloquently, a … Continue reading

October 31, 2011 · Leave a comment

Charlotte’s Potential Identity Crisis – Does Wells Fargo Even Care?

Never has the changing Charlotte landscape been more noticeable. The 2nd largest banking city in the country has been refaced with red and gold. Last week all of the Wachovia … Continue reading

October 25, 2011 · 4 Comments

What Apple Should Learn from Wendy’s Regarding Identity Crisis

There is a lot that Apple can learn from Wendy’s. (Though, you could argue that Apple is off to a great start. Read In Crisis the Answer is Always Classy … Continue reading

October 17, 2011 · 3 Comments

Just Do Something – It Is Contagious

It amazes me how in crisis people can choose to do nothing. It is almost as if we are frozen. The seemingly benign and unimportant issues take the forefront. Perhaps … Continue reading

September 30, 2011 · 4 Comments

SWOTing Away Organizational Crisis Through Monitoring Mechanisms

W. Timothy Coombs in Ongoing Crisis Communication states that crisis managers must develop a ‘crisis sensing mechanism’ designed to scan and monitor crisis warning signals and cautions against only looking … Continue reading

September 29, 2011 · 3 Comments

Excellence Theory & The Evolution of Crisis Communication

There are many different types of crisis communication theories: image restoration, diffusion, decision, apologia, and excellence theory. All of the theories discuss ways that organizations can and should handle crisis … Continue reading

September 15, 2011 · 3 Comments