It's a Social Media World

A Discussion on Digital Media & Communication Trends

Dress Rehearsal Needed: Training for a Crisis

I am a big believer in plan, plan and plan some more. Regardless of the situation you should have back up plans. Some people inherently are able to think quickly … Continue reading

November 4, 2011 · 1 Comment

Creating User Experiences: A Window & Mirror Approach

In experimenting with digital messages, format limitations can often hold you back. The personal goal I set for this experiment was to create a digital message that allows for user … Continue reading

November 1, 2011 · Leave a comment

In Crisis Follow Condoleezza Rice’s Advice; Be Firm

October 25, 2011 Condoleezza Rice, former Secretary of State, spoke at Bluementhal Performing Arts Center in Charlotte, NC as part of Queens University’s Leadership Series. She describes, quite eloquently, a … Continue reading

October 31, 2011 · Leave a comment

Your Opinion Needed: What is the Most Shocking Business Crisis of 2011?

Crisis communication is an amazing phenomenon. Just turn on the news or open a web page and we are bombarded with business crisis. From Netflix loosing 800,000 members to the … Continue reading

October 25, 2011 · Leave a comment

Charlotte’s Potential Identity Crisis – Does Wells Fargo Even Care?

Never has the changing Charlotte landscape been more noticeable. The 2nd largest banking city in the country has been refaced with red and gold. Last week all of the Wachovia … Continue reading

October 25, 2011 · 4 Comments

What Apple Should Learn from Wendy’s Regarding Identity Crisis

There is a lot that Apple can learn from Wendy’s. (Though, you could argue that Apple is off to a great start. Read In Crisis the Answer is Always Classy … Continue reading

October 17, 2011 · 3 Comments

In Crisis Comm the Answer is Always Classy – Just Look at Apple

On the crisis communication front, this was not a great week for Apple. They launched their iphone 4S. Although it received amazing reviews, there were definitely disappointed consumers and tech … Continue reading

October 7, 2011 · 4 Comments