It's a Social Media World

A Discussion on Digital Media & Communication Trends

Your Opinion Needed: What is the Most Shocking Business Crisis of 2011?

Crisis communication is an amazing phenomenon. Just turn on the news or open a web page and we are bombarded with business crisis. From Netflix loosing 800,000 members to the … Continue reading

October 25, 2011 · Leave a comment

Charlotte’s Potential Identity Crisis – Does Wells Fargo Even Care?

Never has the changing Charlotte landscape been more noticeable. The 2nd largest banking city in the country has been refaced with red and gold. Last week all of the Wachovia … Continue reading

October 25, 2011 · 4 Comments

What Apple Should Learn from Wendy’s Regarding Identity Crisis

There is a lot that Apple can learn from Wendy’s. (Though, you could argue that Apple is off to a great start. Read In Crisis the Answer is Always Classy … Continue reading

October 17, 2011 · 3 Comments

In Crisis Comm the Answer is Always Classy – Just Look at Apple

On the crisis communication front, this was not a great week for Apple. They launched their iphone 4S. Although it received amazing reviews, there were definitely disappointed consumers and tech … Continue reading

October 7, 2011 · 4 Comments

Digital Experiences: The Importance of Simplicity & Context

Trying to create messages in a digital space is not easy. In fact I have failed just as many times as I have succeeded. The great thing about usability testing … Continue reading

October 3, 2011 · Leave a comment

Just Do Something – It Is Contagious

It amazes me how in crisis people can choose to do nothing. It is almost as if we are frozen. The seemingly benign and unimportant issues take the forefront. Perhaps … Continue reading

September 30, 2011 · 4 Comments

SWOTing Away Organizational Crisis Through Monitoring Mechanisms

W. Timothy Coombs in Ongoing Crisis Communication states that crisis managers must develop a ‘crisis sensing mechanism’ designed to scan and monitor crisis warning signals and cautions against only looking … Continue reading

September 29, 2011 · 3 Comments

Excellence Theory & The Evolution of Crisis Communication

There are many different types of crisis communication theories: image restoration, diffusion, decision, apologia, and excellence theory. All of the theories discuss ways that organizations can and should handle crisis … Continue reading

September 15, 2011 · 3 Comments

‘Learning to Lose the Least’ – Important, But Difficult Lesson for Organizations

For the next several blog posts I will be conducting a series on crisis communication. To kick off the series I want to talk about an uncomfortable concept for organizations … Continue reading

September 8, 2011 · 4 Comments

Biz Beware of the Google Plus Bandwagon

As a marketer Google+ was an interesting unknown quantity. As soon as I could, I signed up to check out the “social network destined to topple Facebook.” After looking around … Continue reading

July 26, 2011 · 2 Comments