A Discussion on Digital Media & Communication Trends
We have all been there. We have all sat in a room discussing the future of social media with an organization realizing that the person you are talking to has already built their dream job around only using Facebook. They don’t understand how it must interface with their website. They don’t realize that it needs to be used on their collateral, ads and interactive. Instead, they believe it is a mythical island that rises out of the ocean and solves all of their communication and customer service problems. “If we put up a Facebook page we will get more business.”
I hate to be Debbie Downer, but….
Social media is not an island. If you think social media is an independent silo, you have missed the boat. Social media is instead a super highway connecting and integrating all departments, staff and consumers together to build a better product, expand a service and enhance information.
Social media will not be the death of face-to-face communication, print marketing, or anything. Instead social media enhances all other types of marketing. It helps you build better face-to-face relationships by increasing the number of touches you have with your stakeholders. Research shows that when people interact once a day or every other day online it increases nonverbal immediacy or liking (Bostedo-Conway, McArthur, King 2012).
It is an exciting time in the history of communication. McLuhan’s Global Village is here (McLuhan, 1996). Just don’t forget that the village has multiple facets that live both on and offline.
Bostedo-Conway, K., McArthur J., King, J. (2012). Computer-Mediated Communication and Nonverbal Immediacy: Exploring the Relationship Between Two Diametrically Opposed Communication Vehicles.
McLuhan, E. (1996). “The source of the term ‘global village'”. McLuhan Studies (issue 2). Retrieved 2008-12-30.